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Careers

Pride in our people and their passion for technology

At Welcom Digital we have pride in our people, our passion for commerce and our embrace of new technology. We have a strong commitment to employee development and give everyone the chance to shape the future of the company.

Join our growing team of digital professionals and creative thinkers to develop a successful career through first-class training and on-going support.

At Welcom Digital we have pride in our people, our passion for commerce and our embrace of new technology. We have a strong commitment to employee development and give everyone the chance to shape the future of the company.

Join our growing team of digital professionals and creative thinkers to develop a successful career through first-class training and on-going support.

Forward thinking
Forward thinking

Operating in a world of continuous change we work to understand the next big thing, whether it be digital or technical innovation. As experts in commerce we are committed to R&D; we are constantly exploring new ideas.

Team work

To maximise learning potential our developers, consultants and project managers work together to develop solutions for some of the world's largest retail brands and clients.

Friendly environment
Friendly environment

We believe that happy and engaged people are more productive and our environment is testament to that. We are a friendly bunch and we love what we do. We're sure you will too.

Career development
Career development

Our investment in our people makes us a great place to develop your career. We offer real opportunities to progress and provide training,  and long service awards.

The best views
The best views

Our office is situated in the tallest building in the centre of Harrogate, where you can admire a view that spans for miles. Ideally located next door to the train station, we're well connected with all major cities.

Unlimited coffee
Unlimited coffee

If you're a coffee connoisseur you'll be pleased to know we've two machines in the office offering an unlimited supply of coffee at all times of the day. There's hot chocolate too...

Generous holidays
Generous holidays

We have a generous holidays policy in place, offering 25 days holiday a year plus bank holidays. This gives you plenty of time to enjoy a few weeks in the sun. 

Flexible hours
Flexible hours

For added convenience, we offer a flexible hours policy. This is most ideal for working mums and dads, or for those who need flexible hours to work around a personal schedule. 

The diary of an intern

“Having previously interned and completed work experience in the Design Industry, it has been a much different, and on the whole, a more exciting experience. For one, being on the tenth floor looking out over North Yorkshire certainly makes working inside all day easier.  I have been given the chance to flex almost every design related muscle I can, plus some I did not even know I have. 

Existing skills of mine have been pushed to new heights of creativity- they have been given that hardcore exercising they were so desperate for.

This internship would not be nearly the same if not for the enthusiastic, creative, hilarious and inspirational people I work with. At Welcom Digital I have been made to feel like part of the team, and that my work is valued. My colleagues are not only people I admire, and who I aspire to be able to create work of a similar standard as, they are friends. I respect them wholeheartedly both as designers and people, and look forward to coming into work everyday. The hard working attitudes of these people are impressive, and are something that I intend to take back to university with me for my final year when I (unfortunately) have to go back and complete my degree."

View our workspace

Current vacancies

We're on the hunt for proactive, creative and hard-working individuals, with a passion for digital. We're currently looking for...

We have an exciting opportunity for an experienced Business Analyst / Product Consultant to join our team at Harrogate based Welcom Digital.

The successful Business Analyst / Product Consultant will ideally be from a technical or development background and will help clients define their software requirements and implement our loan management solution. You will need to learn the product to be able to provide guidance and support both internally and externally. We need experts from the financial services sector – the more you know, the better!

You will take ownership of gathering requirements, creating function specifications and work closely with the project and development team to implement the solution.

This is a unique opportunity to be involved with the sales cycle, project teams, implementation and development of the product, it is much more than just a Business Analyst role.

Responsibilities

  • Involvement in the sales and project life cycles
  • Helping complete ITT and RFP information
  • Gather customer requirements and analyse these against the product
  • Organise and lead workshops
  • Identification and analysis of project deliverables
  • Ensure good understanding of end user requirements
  • Creation of functional specifications and wireframes
  • Working with the development team to implement the solution
  • Provide support for client UAT
  • Client Services support when required
  • Become a product expert
  • Opportunity to be involved in the roadmap for the product

About you

The successful candidate will need the following skills and experience:

  • 5 years + business analysis experience, preferably in a software house environment
  • Requirements gathering and documentation skills
  • Delivery of software products to clients – knowledge of software implementation would be useful
  • Business analysis techniques
  • Presenting information to clients
  • High attention to detail
  • Financial services industry experience
  • Flexibility

About us

Welcom Digital is a company that invest in their staff offering training and development to support people to do their jobs. We offer a starting allowance of 25 days holiday, increasing to 32 days alongside flexible hours, great coffee and a friendly working environment.

All successful candidates will be contacted within 10 days of application. Due to the volume of recent applications, if you do not receive a response within this timeframe please assume your application has been unsuccessful for the position.

We have a fantastic opportunity for forward thinking, experienced and highly skilled Project Managers to join our team in Harrogate. We are going through an exciting period of growth and are strengthening our project management team.

Project Manager Summary

The role of Project Manager will include delivering critical projects on time and to budget and the ability to manage resource both internally and externally. Time will need to be spent on site with clients, liaising with them to ensure that tight deadlines are met and the solution is delivered within the agreed timescale. 

We’ll keep you very busy looking after new and existing clients, helping to project manage the full lifecycle of software development projects, with project budgets ranging from £80k to £2m. You will be working with our bespoke loan management solution backed up by 20 years in the industry. 

Project Manager responsibilities will include:

  • Managing and co-ordinating multiple projects
  • Planning project deliverables taking into consideration risk, impact, resource and contingency
  • Liaising with the client throughout the project life cycle
  • Delivering an end to end solution
  • Helping the Account Manager to manage relationships with customers
  • Working closely with the development team to build the solution
  • Managing plans, risks and issue
  • Track and report on the project progress
  • Motivate and encourage the project team

About you

We want people who can help us deliver satisfaction and excellent service to our clients – we want to delight them. You’ll need to have a proven track record as a Project Manager within a commercial environment, ideally with some exposure to financial services and software delivery. You must, must, must be able to plan and organise your workload and your client to meet the deadlines.

We’ll give you all the tools you need; bring along your experience and enthusiasm to create the final picture.

Why us?

Underpinned by 35 years of software experience and over 10 years ecommerce expertise, we are an ecommerce, omnichannel digital agency and software house, located in the centre of Harrogate. 

As a business, we take on big challenges but always provide support to conquer them. We have a strong commitment to employee development, whilst promising a friendly and relaxed place to work (with great coffee machines!).

Our offices are ideally located on the top floor of the tallest building in Harrogate, a picturesque spa town in the heart of Yorkshire. 

We also offer a generous holiday allowance and flexible hours policy.

Welcom Digital has an exciting graduate opportunity to join our Service Desk and progress into a Product Analyst and Consultancy role.

We are based in Harrogate and looking for recent graduates to join their scheme. The successful candidate will join the Service Desk initially where you will undergo full training on their software solution and carry out first line investigation for this.

You will then move to a Product Analyst role, responsible for investigating and devising solutions to issues raised on the product and by their clients. Longer term, there will be the opportunity to progress into a consultancy role for the product. 

Our Service Desk is the life blood of the company, communicating both with external clients and people internally.

The team is responsible for incident resolution, problem solving and call management, including monitoring, escalation and reporting. We have an in-house call management system, configured to meet ITIL standards, that also acts as a knowledge base. 

What will you be doing?

Service Desk Analysts on the Service Desk provide support to customers using our client’s products and services. Your responsibilities will include:

  • Providing first support within a defined product area and gaining knowledge of other products
  • Providing guidance & support to colleagues
  • Problem solving of incidents to identify fixes
  • Using the company's incident management tool
  • Manage, meet and maintain service levels
  • Install minor bug fixes
  • Work closely with project teams to provide a fully serviced handover

What is our client looking for?

The successful Service Desk Analyst will need enthusiasm, energy, passion and initiative. Add in exceptional communication skills, a go-getting attitude and strong IT skills and you could be the right person to join our client’s award winning team.

You will need to talk to different people at different levels of a business as well as liaising with others in your team.

We are looking for graduates with a degree in a mathematics, finance or accountancy based subject. You must have a strong desire for learning and a logical mind.

You must be eligible to work in the UK. 

What’s in it for you?

This is an excellent opportunity to take part in our 2 year graduate training scheme. You will be given full support and training, incentivised with milestones and have the opportunity to move into our consultancy team.

All successful candidates will be contacted within 5 days of application. Due to the volume of recent applications, if you do not receive a response within this timeframe please assume your application has been unsuccessful for the position of Service Desk Analyst.

 

 

Software / Technical Architect

We have a fantastic opportunity for forward thinking, experienced and highly skilled Software/Technical Architect to join our team in Harrogate and work on our innovative loan management system. We are going through an exciting period of growth and are strengthening our team.

The Architect role will work with others in the technical team, responsible for solution design activities including integration with third party applications, functional design and ensuring the design fits within the existing architecture. 

This is what you’ll need to do:

  •        Creating solutions for client requirements
  •        Reviewing and reporting on the impact of agreed changes to the standard product and bespoke elements
  •        Investigating the impact of changes on the technologies used, scalability and reliability of the product
  •        Investigating new integrations to our product and being responsible for building these
  •        Working within the defined budget for improvements
  •        Producing documentation to detail technical requirements and providing technical and solution guidance as required
  •        Gathering client requirements and producing functional specifications

About you

We want people who can help us deliver satisfaction and excellent service to our clients – we want to delight them. You’ll need to have a proven track record in designing enterprise level solutions, with a minimum of 5 years software development experience. You’ll have good problem solving skills, an analytical mind and be able to work independently and as part of a team.

Ideally, you’ll have knowledge of the financial services industry although full training on our own product will be given.

You will have experience of working across a number of different technologies including Microsoft .Net.

Why us?

Underpinned by 35 years of software experience and over 10 years ecommerce expertise, we are an ecommerce, omnichannel digital agency and software house, located in the centre of Harrogate. 

As a business, we take on big challenges but always provide support to conquer them. We have a strong commitment to employee development, whilst promising a friendly and relaxed place to work (with great coffee machines!).

Our offices are ideally located on the top floor of the tallest building in Harrogate, a picturesque spa town in the heart of Yorkshire. 

We also offer a generous holiday and flexible hours policy. 

If you are the individual we’re searching for simply send us your CV.

Apply now

Fill out the form with reference to the role you wish to apply for. Or, if there isn't anything that fits the bill right now, feel free to introduce yourself and we'll consider you for future openings. Strictly no agencies!